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At the end of the day, I believe that ADT wants to provide a good product and customer service, however, communication system is disjointed, broken and ineffective. The most disappointing thing is the fact that three different parties in different parts of their organization have gone completely cold in response to my attempts to determine how to fix my problem. I can only assume that they are completely incapable of addressing situations that are outside of the norm, especially when the issue is something that they should have informed me about before the equipment was installed. This is not only a disgrace from a customer service perspective, but completely insulting to a consumer who has a choice when selecting a home security service. When my contract with ADT expired, I contacted the company to disconnect my service, which they did, but they continued taking the monthly payment from my checking account. When I contacted the company, they advised that they owed me $424. 23, and that they would reimburse. That was EIGHT years ago, and I haven’t gotten a cent. I’ve contacted the company numerous times, and they give me different stories each time. They’ll tell me that they sent the money to Illinois unclaimed funds which they hadn’t, I checked. Recently, I spoke with a representative of ADT, followed up by a manager.

Posted March, 2011 by Admin

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If you choose Nest Secure, Brinks will provide the ongoing staff and support for that system.

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Posted February, 2011 by Admin

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